| ACA Travel & Tours Booking Procedures |
| Revision 4.03.2002 |
Reservations |
| Air reservations can be made in your own CRS system. There are some exceptions where reservations must be made by ACA Travel. Requests can be made by fax, phone or e-mail BOOKING@ACATRAVEL.COM. |
Ticketing |
| ACATRAVEL.COM will send tickets immediately upon receipt of FULL payment. During busy periods, priority is given to ticketing deadlines and/or immediate departures. ACATRAVEL.COM does not take responsibility for advising ticket numbers to airlines for bookings not made directly by ACATRAVEL.COM When payment is not received for a booking made directly with ACATRAVEL.COM within the required ticketing deadline, the booking will automatically be canceled. |
Late Ticketing |
| Same day ticket requests must be received by ACATRAVEL.COM no later than 2:00 pm to ensure delivery the following business day. |
Air Documents |
| Paper tickets are sent by airborne. For agents wishing to receive documents within 5-7 working days via airborne the delivery $5.00 Rush delivery will be $10.00 per booking via airborne. |
Payments |
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ACATRAVEL.COM will accept an agency check or cashier check for the net amount made payable to ACA TRAVEL. There is a check hold of 3 working days for California checks and 10 working days for out-of-state checks. We suggest using a credit card as payment for last minute bookings. Returned checks will incur a $25 fee. Fares are discounted by 3% when paying by agency check. ACATRAVEL.COM requires a signed and imprinted Universal Credit Charge Form (UCCF) for credit card transactions. If an agent is unable to secure an imprint and signature, ACA Travel can provide a special Credit Cardholders Authorization Form that can be faxed or mailed to the client. Please call for a copy of this form and full instructions. COMMISSION ON CREDIT CARDS: Commission checks will be issued and sent to you within(3)days of ticketing. No third party credit cards accepted. Commission checks for all credit card transactions will be sent 2-3 weeks after tickets are issued. |
Fares |
| All fares are subject to change. Fares are guaranteed at time of ticketing. |
Penalties |
| Cancellation and change fees are applied according to our contract rules. In addition to airline penalties, there is a per person $25.00 ACATRAVEL.COM processing fee. |
Frequent Flyer Miles |
| Frequent Flyer miles can be accrued on most carriers. Please check with our reservations staff. |
| Aca Travel & Tours 888.380.6999 | 1520 Brookhollow Drive, Suite 33, Santa Ana, CA 92705 |